general terms and conditions.
Article 1 – Information about Candour Antwerp
Company name: Candour Antwerp
Owner: Julie Machielsen
Address: Michel de Braeystraat 50/1305, 2000 Antwerp, Belgium
E-mail: info@candourantwerp.com
Website: www.candourantwerp.com
Company number: BE079 51 67 990Article 2 – Definitions
In these general terms and conditions, the following definitions apply:Company: Candour Antwerp, the sole proprietorship of Julie Machielsen, established under Belgian law and located at Michel de Braeystraat 50/1305, 2000 Antwerp.Customer: Any natural or legal person purchasing a Product from Candour Antwerp, whether acting as a consumer (B2C) or as a business (B2B).Agreement: The sales agreement, whether concluded remotely or not, between Candour Antwerp and the Customer for the purchase of Products, governed by these general terms and conditions.Offer: Any offer of Products made via the website, by e-mail, or through a quotation.Product(s): Handmade design furniture or objects designed, produced, and sold by Candour Antwerp, including but not limited to the “Miro” table.Custom-made / Made-to-order: Products manufactured according to the Customer’s specifications or whose production starts only after the order is placed.Website: The website of Candour Antwerp: www.candourantwerp.com.Business day: Any day except Saturday, Sunday, or official public holidays in Belgium.
Article 3 – Applicability
These general terms and conditions apply to every Offer and all Agreements concluded between Candour Antwerp and the Customer.
By placing an order or accepting a quotation, the Customer acknowledges having read and agreed to these general terms and conditions.
These terms and conditions are made available to the Customer before or at the latest at the time of the conclusion of the Agreement, in a format that the Customer can store and reproduce.
The Customer’s general terms and conditions do not apply unless Candour Antwerp has expressly accepted them in writing in advance.
These terms do not apply to Isola transactions, which are governed exclusively by the separate agreement between Candour Antwerp and Isola Design Group srl.Article 4 – Formation and duration of the Agreement
The Customer can place an order via the contact form or by e-mail, after which Candour Antwerp will issue a quotation.
The Agreement is concluded as soon as the Customer accepts the quotation in writing and has made full or partial payment, unless expressly agreed otherwise.
Quotations are valid for the period stated in the document. If no period is stated, the quotation remains valid for 14 calendar days.
The Agreement remains in force until all obligations of both parties have been fully performed.
Candour Antwerp reserves the right to refuse an order in case of doubts about solvency, late payment, or other serious reasons.
Article 5 – Execution and nature of services
Candour Antwerp carries out all assignments to the best of its ability, with professionalism and due care. The obligations of Candour Antwerp are obligations of means, not of result.
The Products are entirely handmade. As such, variations in color, texture, shape, or finish are inherent to the artisanal process and cannot be considered defects or faults.
The Company reserves the right to make changes to the design or composition, provided that such changes do not materially affect the functionality or aesthetics of the Product.
Production and delivery start only after full payment of the agreed amount, unless otherwise agreed.
The Company may engage subcontractors or experts of its choice.Article 6 – Obligations of the Customer
The Customer shall provide all necessary information, specifications, and data in a timely and complete manner for the execution of the Agreement (such as material choice, dimensions, and color).
If the Customer wishes to make changes after confirming the quotation, this may only be done with the written consent of Candour Antwerp. Any additional costs or delays resulting therefrom are borne by the Customer.
The Customer must inspect the delivered Products upon receipt and report any visible defects in writing within two (2) working days after delivery.
The Customer remains liable for incorrect or incomplete data that lead to defective performance.
Article 7 – Price and payment
All prices are expressed in euros (€) and include VAT unless stated otherwise.
Payment is made by bank transfer to the account number indicated in the quotation or invoice.
Production begins only after full payment has been received, unless expressly agreed otherwise.
Invoices must be paid within 14 calendar days from the invoice date.
In case of late payment, interest of 1% per month is due automatically and without notice, in addition to a fixed compensation of 10% of the outstanding balance (minimum €25).
All costs resulting from non-payment or late payment are borne by the Customer.
Ownership of the Product remains with Candour Antwerp until full payment has been received.Article 8 – Delivery
Delivery times are approximate. Delays in delivery do not entitle the Customer to compensation or cancellation, unless expressly agreed in writing.
Delivery is carried out via a recognized carrier (such as DHL). The Customer will be informed of the shipment and any tracking details.
The risk of loss, damage, or delay transfers to the Customer when the goods are handed over to the carrier.
The Customer must inspect the Product upon delivery. Any visible damage must be reported in writing within two (2) working days via info@candourantwerp.com.Article 9 – Right of withdrawal
If the Customer is a consumer, they in principle have a right of withdrawal within 14 days after delivery, in accordance with Articles VI.47 et seq. of the Belgian Code of Economic Law.
Exclusion: Pursuant to Article VI.53, 3° of the same Code, there is no right of withdrawal for Products made to the Customer’s specifications or clearly personalized.
Since all Products of Candour Antwerp are handmade and made-to-order, the right of withdrawal is generally excluded.
In exceptional cases where a standard (non-custom) product is sold, the right of withdrawal may be exercised by written notice to info@candourantwerp.com within 14 days after receipt.Article 10 – Warranty and complaints
The statutory warranty for consumers is two (2) years in accordance with Articles 1649bis et seq. of the Belgian Civil Code.
For professional customers (B2B), a warranty period of six (6) months applies, unless otherwise agreed.
Complaints must be submitted in writing within a reasonable period, and at the latest within two (2) months after discovery.
The warranty does not cover defects resulting from normal wear and tear, improper use, poor maintenance, or unauthorized modifications.
Candour Antwerp’s liability is limited to free repair, replacement, or refund of the defective Product.Article 11 – Suspension and termination
In case of late or incomplete payment, or other serious breach by the Customer, Candour Antwerp has the right to suspend or terminate the Agreement.
Candour Antwerp will notify the Customer of this in writing.
All services already performed and costs incurred remain payable.Article 12 – Liability
Candour Antwerp can only be held liable for proven fault in the performance of the Agreement.
The maximum liability of Candour Antwerp is in all cases limited to the amount of the relevant order.
Candour Antwerp is not liable for indirect damage, loss of profit, or consequential damages.
The exclusions in this article do not apply in cases of intent or gross negligence.Article 13 – Intellectual property rights
All designs, photos, drawings, texts, logos, and creations remain the property of Julie Machielsen (Candour Antwerp).
Without prior written consent, it is prohibited to reproduce, distribute, or use these materials for commercial purposes.
In the event of infringement, the Customer owes a fixed compensation of €2,500, without prejudice to the right to claim higher damages.Article 14 – Force majeure
Force majeure refers to any unforeseen event beyond the reasonable control of Candour Antwerp, such as natural disasters, pandemics, strikes, fire, war, transport issues, or supplier disruptions.
During the period of force majeure, Candour Antwerp’s obligations are suspended.
If the force majeure lasts longer than sixty (60) days, either party may terminate the Agreement without compensation.Article 15 – Personal data
Candour Antwerp processes personal data in accordance with the General Data Protection Regulation (EU 2016/679, GDPR).
Data are used solely for the execution of the Agreement and for legal obligations.
The Customer has the right to access, correct, and delete their data.
Article 16 – Applicable law and jurisdiction
All Agreements are governed exclusively by Belgian law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
All disputes fall under the exclusive jurisdiction of the Enterprise Court of Antwerp, Antwerp division, unless mandatory legal provisions stipulate otherwise.Article 17 – Amendments to the general terms and conditions
Candour Antwerp may amend these general terms and conditions at any time.
The version applicable at the time of acceptance of the quotation or order applies to the Agreement.
The most recent version is always available at www.candourantwerp.com.Article 18 – Final provisions
If any provision of these terms is declared invalid or unenforceable, the remaining provisions shall remain in full force.
These general terms and conditions constitute the entire agreement between the parties and replace all prior oral or written arrangements.